Terms & Conditions

cloudBuy Terms and Conditions
Domain Name Terms and Conditions

cloudSell Terms and Conditions

cloudBuy PLC e2Class™ Licence Agreement

cloudBuy PLC expects orders to be placed electronically, and the preferred mechanism is purchasing card or credit card. 

cloudBuy and cloudSell are a global trademarks of cloudBuy

cloudBuy PLC reserves the right to charge £50 for account creation, £10 invoices and statements, for those customers that do not pay by credit card.

cloudBuy PLC™ Web Site Licence Agreement

cloudBuy PLC ecommerce Website Terms and Conditions of Supply

1. THIS AGREEMENT is made BETWEEN: cloudBuy PLC of 5 Jupiter House, Calleva Park, Aldermaston, Reading RG7 8NN (incorporated in England under reg. no 3732253) ('we ') and the business as identified on the Online Registration Process (“you”).



2.1 This page (together with the documents referred to on it) tells you the terms and conditions on which we supply to you any of the ecommerce services (Services) listed on cloudBuy PLC’s ecommerce website (our site). Please read these terms and conditions carefully before ordering any Services from our site. You should understand that by ordering any of our Services, you agree to be bound by these terms and conditions.

2.2 You should print a copy of these terms and conditions for future reference.



By placing an order for a Service through our site, you warrant that:

(a) You are not a consumer, but a business user;
(b) You are legally capable of entering into binding contracts; and
(c) You are at least 18 years old.



After placing an order for a Service, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Service. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the order has been accepted. (the Order Confirmation). The contract between us (Contract) will only be formed when we send you the Order Confirmation.



5.1 Subject to these terms and conditions we grant to you a non-exclusive, non-transferable right to use our site to receive the Service that you have ordered. A description of the Service that you have ordered can be found on our site.

5.2 Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

5.3 From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

5.4 Without prejudice to paragraph 5.3, we shall use our reasonable endeavours to ensure that our site is functional at all times.

5.5 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

5.6 When using our site, you must comply with the provisions of our acceptable use policy .

5.7 You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

5.8 We reserve the rights to use your uploaded company logo and your company name in our promotional literature in both electronic and hardcopy format for promotional and advertising purposes.



6.1 We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it, with the exception of intellectual property rights in data supplied to the Company by the Client which will remain with the Client . Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 We retain control over the lay-out and positioning of your website pages used on our site in relation to the Services (Your Pages) and the right to place acknowledgments concerning the design, hosting and programming of your Pages on each page display. We reserve the right to take down Your Pages if you interfere with our acknowledgement in any way whatsoever and to terminate these terms and conditions forthwith.

6.3 Should you decide to transfer Your Pages to another provider, the content of Your Pages can be provided to you but we give no guarantee Your Pages will work independently without some adjustment. We will charge you for any such adjustment carried out by us at your request.

6.4 You must not modify the paper or digital copies of any materials on our site that you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.5 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

6.6 You will fully and effectively indemnify us against any claims, demands, costs, professional fees and other expenses of any kind in relation to any breach by you of these terms and conditions and any breach or infringement of intellectual property rights whatsoever in relation to information you request us to put on Your Pages.



Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.



We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.



9.1 The price of any Services will be as quoted on our site from time to time, except in cases of obvious error. These prices exclude VAT, which will be added to the total amount due.

9.2 The ‘Joining Fee’ specified on our site is payable upon set up of the site (Set Up Date) and is not refundable. The ‘Annual Fee’ specified on our site is payable on each anniversary of the Set Up Date.

9.3 We will provide notice at 30, 20, 10 and 7 days prior to the expiry date of your Annual Fee. Such notice will be sent by email at your last recorded email address. It is your responsibility to us of any changes in contact details. In addition to notice, you will also receive an alert when logging into Your Pages If payment is not made immediately on receipt of the notice and, in any event, before the expiry date then we reserve the rights to turn off Your Pages website without further notice and without liability.

9.4 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.

9.5 Our site contains a number of Services and it is always possible that, despite our best efforts, some of the Services listed on our site may be incorrectly priced. We will normally verify prices as part of our order confirmation procedures so that, where a Service's correct price is less than our stated price, we will charge the lower amount when confirming the order. If a Service’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before confirming the order, or reject your order and notify you of such rejection.

9.6 We are under no obligation to provide the Service to you at the incorrect (lower) price, even after we have sent you an Order Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

9.7 Payment for all Services must be made within fourteen (14) days of receipt by you of an Order Confirmation.



10.1 We warrant to you that any Service purchased from us through our site is of satisfactory quality.

10.2 Our liability in connection with any Service purchased through our site is strictly limited to the purchase price of that Service.

10.3 This does not include or limit in any way our liability:

(a) For death or personal injury caused by our negligence;(b) Under section 2(3) of the Consumer Protection Act 1987; (c) For fraud or fraudulent misrepresentation; or(d) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

10.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.



11.1 You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

11.2 You agree and warrant that any and all material of every kind which you store or display on Your Pages or transmit using our equipment should at all times be free from any and all damaging software defects, including, but not limited to, viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful, which may cause software or hardware disruption and failure, significantly reduced computer operating speed or compromise any security system and that all such materials shall at all times comply with all laws, including, but not limited to, all European, National and local laws throughout the UK and your local laws.

11.3 By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

11.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.



These terms and conditions may be terminated by either party at any time upon 7 days written notice delivered to the address of the relevant party or sent by e-mail for cloudBuy PLC to [email protected] or for you to your last recorded email address. On termination there will be no refunds of any fees paid.



Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic.

We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

You will receive an acknowledgement your communication and we aim to respond to all points of contact within 1 working day and aim to resolve any issues within 3 working days.

This condition does not affect your statutory rights.



All notices given by you to us must be given to cloudBuy PLC at 5 Jupiter House, Calleva Park, Aldermaston, Reading RG7 8NN. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in paragraph 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.



15.1 The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.



16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms and conditions or a Contract that is caused by events outside our reasonable control (Force Majeure Event).

16.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.(e) Impossibility of the use of public or private telecommunications networks.(f) The acts, decrees, legislation, regulations or restrictions of any government.

16.3 Our performance under these terms and conditions or any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms and conditions or any Contract may be performed despite the Force Majeure Event.



17.1 If we fail, at any time during the term of these terms and conditions, to insist upon strict performance of any of your obligations under these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3 No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with paragraph 14 above.



If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.



19.1 These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.



20.1 We have the right to revise and amend these terms and conditions from time to time.

20.2 You will be subject to the policies and terms and conditions in force at the time that you order Services from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Services).



Contracts for the purchase of Services through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


22. cloudBuy (cloudSell) sites may set and access Cookies on your computer.

All Cookies used by the Web Site are used in accordance with the provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

These Cookies have been carefully chosen to facilitate certain functions and features of the Web Site. We also use Cookies for analytics purposes. These Cookies track your movements and activities on the Web Site and are designed to give us a better understanding of our users, thus enabling us to improve the Web Site and our services.

None of the Cookies set by the Web Site jeopardise your privacy in any way and no personal data is collected. By allowing the setting of our Cookies you are enabling us to provide the best possible experience and service to you through our Web Site. If you wish to deny your consent to the placing of Cookies, certain features of the Web Site may not function fully or as intended.

Certain features of the Web Site depend upon Cookies to function and are deemed, within the law, to be strictly necessary. You will not be asked for your consent to place these Cookies however you may still disable cookies via your web browser’s settings.

You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.

You may delete Cookies at any time however you may lose any information that enables you to access the Web Site more quickly.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your browser if you are unsure as to how to adjust your privacy settings.

cloudBuy PLC Domain Name Terms and Conditions

Additional cloudBuy PLC terms and conditions for the registration Domain Names

  1. The Consumer Protection (Distance Selling) Regulations 2000

    Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, consumers have a 'cooling off' period of 7 working days from the date that the order is placed in which they may cancel orders placed by distance contract. However, the consumer's right to cancel does not apply where goods or services are clearly personalised or made to the consumer’s specifications, or once service provision has begun.

    Domain names are personalised to the consumer's specifications and service provision begin from the moment the domain name registration is submitted to the registration authorities. Therefore, the consumer's right to cancel does not apply and cloudBuy PLC will make no refund for any domain name registration other than .uk domains as Nominet (the .uk registration authority) have a 7 days cancellation policy.

  2. Your domain name application will not be registered until cloudBuy PLC receives actual payment of the registration fee. If cloudBuy PLC does register a domain name prior to payment of the registration fee, we reserve the right to cancel that registration or restrict use of the domain name until payment has been received.

  3. Domain names are not deemed to be successfully registered until they appear in the relevant Whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it cloudBuy PLC will provide a full refund for that domain name, this will be the full limit of our liability.

  4. In the event of a charge back by a credit card company or other payment provider of cloudBuy PLC, the domain name registration shall be transferred to cloudBuy PLC as the paying entity for the registration. cloudBuy PLC may reinstate your domain name registration at its sole discretion upon its receipt of the registration or renewal fee.

  5. The domain holder guarantees that neither the registration of the domain name nor the manner in which it is used infringes the legal rights of any third party or any applicable laws and regulations.

  6. The domain holder shall indemnify and hold harmless his provider, cloudBuy PLC, the Internet Corporation for Assigned Names and Numbers (ICANN), VeriSign Inc. and its subcontractors, and the members, shareholders, directors, officers, employees, affiliates and agents of each of them and all other persons involved in the registration process from and against any and all claims, damages, liabilities, costs, and expenses arising out of or related to the domain holder's domain name registration or the use of the domain by the domain holder or by third parties with his consent. This indemnification obligation shall survive the termination or expiration of the registration agreement.

  7. Domain holder guarantees that the contact data given are accurate and complete. The Domain holder shall immediately inform cloudBuy PLC on any updates and respond within fifteen calendar days to inquiries, on request guaranteeing up-to-date accuracy and completeness.

    Contact data include:

    • Full name and postal address of the domain holder, if domain holder is an organization, association or corporation: name of authorized person for contact purposes;
    • Full name, postal address, e-mail address, voice telephone number and (where available) fax number of the technical contact for the domain;
    • If domain holder provides own name servers: Additionally IP addresses of the primary and secondary name server for the domain including corresponding name of those name servers.
  8. As a Nominet Accredited Channel Partner and a Trust and Company Service Providers cloudBuy PLC are obliged by the Money Laundering Regulations 2007 (EC Third Money Laundering Directive), which came into force on 15th December 2007, to register with HM Revenue & Customs and to undertake due diligence on all clients with whom we have a 'continuing business relationship'. This includes the provision of Company Secretarial, Registered Office and Dormant Company services. For UK based clients the due diligence may take the form of electronic verification.

    Where identity cannot be verified electronically or where the client is non-UK based then the due diligence will be in the form of certified copy ID documents. Your consent to ID verification will be presumed when ordering any service which requires due diligence. 

    Formal identification of all company directors and beneficial owners of companies will require you to send us for each person


    a recent utility bill showing your name and current address and also a passport or a photo driving licence, (these can be original documents or copies certified by a solicitor, notary public or commissioner for oaths)

    you can supply us with name, address and date of birth of all parties, so we can do an online identity validation.

  9. Domain holder acknowledges and accepts that this data can be published and made available to anybody in public data storage units, together with his domain, date of registration and expiration.

  10. Domain Name Renewals

    cloudBuy PLC will provide notice at 30, 20, 10 and 7 days prior to the expiry date of your domain name as a courtesy, such notice will be sent by email at your last recorded email address. It is your responsibility to keep this contact email address updated. However the domain holder remains responsible for renewing the Registration of the domain name(s). cloudBuy PLC will make reasonable endeavours to renew domains where the renewal fee has been paid. In the event that we are unable to renew a domain name and that domain name is subsequently lost, the limit of our liability shall be the renewal fee for that domain name.

  11. Expired Domain names

    • If we have been unable to renew the domain name via the auto-renew system it is the customer’s responsibility to manually renew the domain name.
    • If a domain name is not renewed by the date of expiry, the domain name will be deemed as unwanted and removed from our database.
      1. Nominet Domain names
        The customer can ask for the domain name to be restored to their account at any time before the domain name is deleted by the Registry for renewal
      2. ICANN Domain Names
        The domain will stay in Expired status for 35 days minimum.

    On day 36 the domain may then be selected for an 8 day “Auction” period. During this time the name is Not available to renew within your account. The name May be listed on a public auction site during this time. It May be sold to a third party and transferred to their management.

    If not acquired by a third party during the Auction period the name should return to your account on day 43 in Redemption status and a Redemption fee will be chargeable.

    Redemption Status lasts until day 73 post expiration, when the name is placed into Pending Delete at the registry. 5 days later the name should be listed as “Available” to register anew.

    PLEASE NOTE: Our ICANN registrar (.com, .net, .info, etc.) will add a fee of £70+VAT.

  12. We will cancel, transfer or otherwise make changes to domain name registrations under the following circumstances:

    • A. Our receipt of written or appropriate electronic instructions from you or an authorized agent to take such action;
    • B. Our receipt of written or appropriate electronic instructions from a law enforcement authority, court or arbitral tribunal.
    • C. Our receipt of a decision of an Administrative Panel requiring such action in any administrative proceeding to which you were a party and which was conducted under this Policy or a later version of this Policy adopted by ICANN. (See Paragraph 4(i) and (k) below.) We may also cancel, transfer or otherwise make changes to a domain name registration in accordance with the terms of your Registration Agreement or other legal requirements.
  13. Domain Name Transfer to New Host

    The Customer shall be permitted to transfer their domain name(s) to another host upon request.

  14. Complaints Procedure

    If you are unsatisfied with the service you have received please contact:

    Customer Support Team
    Email: [email protected] (Please make the email subject line as follows: Official Complaint)
    Phone: 0118 963 7052

    You will receive an acknowledgement your complaint and we will send you a ticket/complaint number within 1 working day. Your complaint will be investigated and replied to within 5 working days.

    Once you have a response from our Customer support team, if you remain unsatisfied with our attempts to resolve the issue, you can contact:
    Nominet (all domain names ending .uk) on the following link: https://www.nominet.uk/resources/complaints/#registrar
    ICANN (all other domain names) on the following link: http://www.icann.org/dndr/udrp/policy.htm

  15. Schedule of Fees

    All fees are plus VAT

  Registration Fees Renewal Fees
.uk Domain names (2 years) £11.98 £11.98
ICANN Domain names (2 years) £21.98 £21.98
Redemption Fees   £70.00
.gov.uk & .ac.uk Fees (2 years) £90.00 £45.00
.eu Fees (1 year) £21.98 £21.98